Technology Concierge & Single Source Solution Convince Wesley Woods To Change Course
“A near disaster.” That’s how Charles Leader, IT Director for Wesley Woods at New Albany, described every previous technology installation at senior living communities run by parent organization Methodist ElderCare (MEC).
Leader has been with MEC for more than two decades, and worked on each of those installations, which include everything from telephone and TV to Internet and emergency call systems for residents.
Wendell Graves, Executive Director of Wesley Woods, echoed Leader’s concerns. “Between the installers and contractors and cable companies, it was always so difficult to deal with all of the entities we had to bring to the table. A lack of responsiveness by one could cause issues for others.”
Graves and Leader had resigned themselves to another demanding installation for Wesley Woods, a new senior community being built in the Columbus, Ohio area.
“I couldn’t believe there was a bundled product with such a wide scope – particularly one designed for senior communities.” – Wendell Graves, Wesley Woods Executive Director.
That’s when Dawn Schaffner, the COO of MEC, was contacted by Ray Essex of Data Talk Telecom about a solution that would allow them to work with one vendor for their entire suite of technology and entertainment solutions: CareConnect from ESCO Technologies, LLC.
Essex had heard a presentation by ESCO Technologies CEO Jerry Grove at the annual IDeACOM conference and was immediately interested. And because he was a trusted local partner for MEC, Graves and Leader were interested, too.
Unfortunately, the general contractor for the new location had tentatively awarded contracts to a national vendor for TV, Internet and phone service, and to a local electrical contractor for cabling and nurse call systems.
But after a web presentation by ESCO, Graves and Leader were so impressed with the CareConnect concept that they contacted the general contractor, Corna Kokosing, who was also willing to consider CareConnect.
A few days later, ESCO presented its CareConnect solution to Graves and Leader and Corna Kokosing at the Data Talk offices.
Graves and Leader decided that CareConnect was the ideal solution for Wesley Woods at New Albany. “We had never seen a presentation like this before,” said Leader. “It never occurred to me that one company would handle all the different pieces I have to deal with.”
Graves was equally impressed. “I couldn’t believe there was a bundled product with such a wide scope – particularly one designed for senior communities.”
He was also impressed with the CareConnect Technology Concierge, a CareConnect employee who works onsite several days a week to help residents with everything from initial room setup to connecting a new computer.
“That has always been a problem in our communities,” said Graves. “Whenever there’s an issue, we have to get an IT person, or someone from Resident Services – whoever we can find. Now we can tell residents to make an appointment with the Technology Concierge.”
Approximately 30 days after their initial contact with ESCO, Wesley Woods at New Albany selected the CareConnect suite for its entire range of entertainment and technology solutions – TV, telephone, Internet and emergency call system.
“These things are an essential part of life, not just at senior communities but for everybody,” said Leader. “We have to get it right.”
Wesley Woods at New Albany is scheduled to be completely open in 2017.