12Oct2016

Ubiquity Mobile Turns Executive Director’s Cellphone Into Her Office Phone – Case Study

Background:

ubiquity-mobile-screen-1When you’re the Executive Director of a thriving senior community, it’s important to stay in touch. Even when you’re not in your office, which can be often.

Of course, Kelli Tyler of Brownsboro Park has a cellphone. But many of her staff and other business associates, not to mention the residents of the community, use her office number to reach her. She faced the same dilemma as countless other busy professionals: either give everyone your cellphone number, or miss calls and check for messages frequently.

The Challenge:

Brownsboro Park has community-wide telephone service – along with Internet service and a nurse call system – through ESCO Technologies’ integrated CareConnect suite designed specifically for senior communities.

The CareConnect phone service offers all the resort-style features that residents (and staff) expect in an upscale community like Brownsboro Park, including call waiting and caller ID, and extension dialing.

So it’s easy for anyone in the community to dial Kelli’s extension whenever they want to reach her. Except when she’s not in the office.

That is, until she began using ESCO’s Ubiquity Mobile telephone service.

The Outcome:

“I love the ability to look through the list, and call residents back on their extensions, even if I’m at home.”

– Kelli Tyler, Executive Director, Brownsboro Park

Ubiquity Mobile is a cellphone service that allows both residents and staff to make free cellphone calls through the CareConnect WiFi network whenever they’re on premise. That means fewer minutes charged to their calling plans. And no more worries about poor cellphone coverage or “dead zones” around the campus.

But even more important for Kelli, she can use Ubiquity Mobile to receive calls to her office phone on her cellphone. “When I have the Ubiquity app activated, it turns my cellphone into my office phone,” Kelli explained. “I can catch calls I would have missed.”

Kellie likes the user-friendly interface, and the many features of the service – like its caller log and its contacts list that allows her to quickly call anyone on the CareConnect telephone system at Brownsboro Park.

Ubiquity Mobile not only works on cellphones; it also works on other devices like tablet computers. So Brownsboro Park has begun encouraging the drivers who take residents offsite to use the app on their tablets.

“Right now, they’re using cellphones and tablets. Our goal is to get to the point where everything can be done through the tablets,” said Kelli. “It’s just a question of educating them.”

“Once you’re accustomed to using it, it’s really easy.”

3Oct2016

ESCO’s Technology Concierge is the Tech Support Your Staff Needs

Technology can be challenging for today’s seniors.  That doesn’t mean your staff needs to take on extra work.  Working in senior living communities can be stressful enough without worrying about helping residents connect to their families on Facebook or teaching them how to Skype.  Turnover rates in senior living communities are already high without the added pressure of helping residents navigate technology.  Our Technology Concierge alleviates that problem, providing face to face customer care and making life easier for your staff.  Watch our video to see how a Technology Concierge can benefit your community.

28Sep2016

ESCO’s President Jerry Grove Presents His Unique Solution to Confusing Remotes

Dexterity issues can become commonplace as we age, making TV remotes challenging to use when there are over 50 buttons – many of them small.   For seniors with limited mobility or arthritis, complicated remotes with features they aren’t even interested in using can be an unnecessary obstacle to enjoying their television services.  Jerry Grove set out on a mission to solve this problem.  Click play for his managed remote solution.

26Sep2016

Staying Active And Vital: How Seniors Can Feel Young And Healthy

By Jim Vogel, ElderAction.org

staying-active-photo1

Photo via Pixabay by Misign

Retirement can be a time for relaxing, traveling, and spending weekends with the grandkids, but for many, it can be a lonely transition from an active life. It’s important for seniors to maintain things socially, to stay active and fit, and to find activities that they enjoy doing so that they can stay happy and vital.

As long as an individual is physically able, daily exercise should be a priority. Not only does it help us stay fit, it can benefit joint health, stress levels, and anxiety, and it’s something that can often be done with others in a social setting. Getting up and moving is hugely beneficial to both the body and mind; it’s recommended for those battling depression because exercising releases chemicals in the brain that make the individual feel happy, and it also allows the person to focus on the present moment rather than worrying about the future or ruminating on the past.

Here are some of the best ways to stay active after retirement.

Gardening

It may not sound like exercise, but gardening is pretty labor intensive and requires a lot of energy, especially in warmer months. You’ll get the added benefit of reaping the rewards come harvest time if you choose to plant veggies. Just be sure to wear light, breathable clothing in layers and wear a hat and sunscreen anytime you’re outdoors. Bug spray isn’t a bad idea, either, especially in these times of the Zika virus.

Walking/jogging

Of course, you’ll only want to walk or jog on a well-maintained trail to avoid falls, and make sure to wear good sturdy shoes and stay hydrated. Choose a park that has plenty of benches or rest areas so that if you get overheated or tired, you can sit down and take a break. This is an activity you could do with friends or even a small group, so you can be social while you get in a workout.

Swimming/water activities

Check with your local YMCA or public pool to see if there are classes available for senior activities, or just set certain days to go for a swim. Being in the water is calming and the weightless feeling helps you move more easily than you would on land, making it beneficial for joint pain.

Play with pets

Dogs can be a big source of comfort and fun for seniors; studies have shown that petting a calm dog can possibly lower blood pressure and stress levels. They are also great companions when it’s time for a workout. If you don’t own a dog, consider looking into dog walking or boarding through a site like Rover.com, which pairs up pet owners with responsible caregivers who can come let the animal out while they’re at work or out of town.

Staying active and healthy can help seniors feel they are their best selves, and it can also help push back the aches and pains that come with age. While safety is always a priority, it’s important to do what you can to feel good and get moving.

Jim Vogel created ElderAction.org along with his wife after they became caregivers for their aging parents. The site is dedicated to promoting senior health and providing valuable information to seniors and their caregivers to help ensure our nation’s seniors are able to thrive throughout their golden years.

 

21Sep2016

ESCO’s Solution to Shoddy Cell Phone Coverage

We’ve all been there.  Expecting an important call or excited to share something new with family, only to look at our cell phones and discover – there’s no signal.  It’s frustrating.  It makes us less productive.  But we don’t have to accept that.

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ESCO Technologies developed a solution for this problem after hearing complaints about poor reception at the Senior Living Communities we service.  In time, we came to realize that poor cell phone coverage is just a fact of life in many senior living communities.  Since we are a technology company that focuses on making residents’ better, we decided to fix it.

Place Phone Calls Over Wi-Fi

Ubiquity Mobile allows users to make phone calls using their Wi-Fi signal instead of their mobile network.  Even if you are stuck in a “dead zone,” your call will go through.  Not only will your call go through in HD Voice, you can lower your cell phone voice plan.

Ubiquity has many benefits!  For instance, users can make unlimited international calls.  This is a great tool for people with friends and families outside of the United States.  Ubiquity’s user friendly interface can also make video calls over Wi-Fi, and even has business phone capabilities.

Seamless Call Transfers Between Devices

With Ubiquity Mobile, you can seamlessly transfer calls between the Ubiquity Mobile app on your smartphone to an associated business phone, or business phone to a smartphone.  Not only can you transfer calls easily; using Ubiquity can allow your business phone number to ring on multiple devices when there is an incoming call.  For instance, if you are away from your desk and a call comes in, you can be notified on your smartphone and tablet at the same time!

CareConnect Ubiquity Mobile can keep residents and staff connected.  Seniors are vulnerable to feelings of loneliness and isolation.  With the general trend of dropping land lines and going exclusively to cell phones, you don’t want your residents to suffer from hit or miss cell reception.  Ubiquity Mobile also benefits you.  When you are on an important call but need to get on the road, just transfer that call to your smartphone and enjoy the ride.

Benefits of CareConnect Ubiquity Mobile

  • Keeps your residents and employees connected
  • Easily make calls over Wi-Fi and save your voice plan
  • Seamless call transfers across multiple devices
  • Unlimited international calling
  • Ring registered phone number on all devices, including your tablet
  • User friendly interface
  • HD Voice & Video calling capabilities
  • Never worry about cell signal
15Jun2016

Why Your Senior Living Nurse Call System Needs Fine Tuning Now

QMT31TBG60.pngYour nurse call system can be in the forefront of the interactions between your residents and the caregivers in your facility.  How it functions can play a large part in resident satisfaction.  As an integral piece of the assisted living puzzle, your nurse call system is too important to be passed over when it comes to upgrading equipment.  Here are a few things to consider when deciding whether your senior living nurse call system may need fine tuning, now.  

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1Jun2016

3 Ways For Your Senior Living Community to Make the Best First Impression

Expectations for living out one’s golden years have changed considerably. Ten years ago, senior living discussions revolved around declining health and concern for affordable care. Today, the conversations have taken on a whole new approach.  Though quality care is still a top priority, there is new excitement surrounding how enriching and positive senior living opportunities have become.  With so many options available, many seniors are going on multiple tours before making a final decision.  Here are 3 of the  best ways to make sure your community is making a great first impression on potential residents.

Embrace Technology:  Baby boomers are an entirely different type of senior. Technology is what they’ve come to know and expect. Staying connected is something aging baby boomers truly worry about. Prospective residents are picking communities than can serve their status quo desires to leverage evolving technology to continually improve their lifestyle. Telecom service for assisted living centers built to cater to both the communication needs of today’s seniors and revenue goals of senior living communities is a win-win and should not be overlooked.

 

Make Safety a Priority:  The age of instant, easily accessible information has changed shoppers’ expectations immensely. A reproducible list of anticipated safety measures like “trained staff” or “handrails in place” isn’t enough. To compete in terms of safety, your community should cover every angle, including disaster response plans and cyber-security. If prospects can find information online about safety, you will be expected to have an answer. Make sure you promote your comprehensive safety measures by providing resources online and in print. This allows easy access in addition to ensuring staff can respond and elaborate about safety concerns with confidence.

 

Be Entertaining:  Retiring seniors today are extremely diverse in the things they like to do. Bingo and reading rooms just don’t cut it anymore. When considering programming, it’s important to include activities that you may never have considered popular with the senior community before.  Of course, you can’t have a club in-house for everything, so finding other ways for seniors to engage with their interests and keep up with extracurricular activities is important. Some communities leverage senior television services as a medium through which activities within the larger community (like art fairs or car club meet-ups, for example) can be communicated. Interactive senior TV in these cases can also be used as a simple way for seniors to sign up for these events from the privacy of their own rooms.

We know you are already putting your best foot forward when prospective residents tour your facility. Shiny floors and impressive decor can only go so far, though.  If your community can appeal to the evolving tastes of the baby boomers, you will have no trouble convincing them that you are their solution.
Is your community truly the best option for prospective residents? To find out why it’s important to stay up-to-date and and make a strong first impression, we welcome you to download our latest guide.
 
The post 3 Ways For Your Senior Living Community to Make the Best First Impression appeared first on CareConnect.
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1Jun2016

3 Ways For Your Senior Living Community to Make the Best First Impression

wine_and_grapes.pngExpectations for living out one’s golden years have changed considerably. Ten years ago, senior living discussions revolved around declining health and concern for affordable care. Today, the conversations have taken on a whole new approach.  Though quality care is still a top priority, there is new excitement surrounding how enriching and positive senior living opportunities have become.  With so many options available, many seniors are going on multiple tours before making a final decision.  Here are 3 of the  best ways to make sure your community is making a great first impression on potential residents.

Read more

18May2016

3 Major Tech Mistakes Your Senior Living Community Should Avoid

Making sound technology decisions is a business imperative. The right investment has the potential to drive big profits if timed right. A short-sighted or delayed decision could result in missed opportunity or overspending. Of course, technology missteps are made in every industry and serve as welcome “don’t do it this way” reminders for everyone else. For senior living executives or directors looking for such examples in the senior living space, here are four major tech mistakes your senior living community should avoid:

1. Viewing senior technology needs as separate from the mainstream
Studies reveal that, for the most part, seniors have no intention of sitting still and watching the sun go down post-retirement. Some 68% of Americans in their early 70s go online, and 55% have broadband at home according to data computed by the Pew Research Center. In fact, seniors represent a rising subset of users visiting today’s top Internet sites.

  • 13.5 million of Twitter users are 65+
  • 39 million seniors age 65+ own an account on LinkedIn
  • 6.75 million of Pinterest “pinners” are also seniors according to this research

Senior Internet use is not limited, of course, to social networking sites. Just like any member of your senior living community’s caregiving, operational or executive staff, seniors value Internet access as an absolute necessity for many of their daily activities including communicating, networking, entertainment, banking, travel planning, researching and so much more. That said, when building or adding to your community’s technology framework, the list of requirements submitted to your technology vendor should not shortcut seniors in any way.

 2. Getting into technology contracts that limit your flexibility
Contracts that commonly leave many senior community administrators feeling locked-in are cable contracts that include service rollovers (sometimes referred to as “auto-renew” policies) that are easily overlooked. Administrators who don’t understand their cable contracts inside and out can compromise their own flexibility in two ways: by spending money unnecessarily or finding out too late that money budgeted to be invested elsewhere is held up by their cable contract.
What should you look for before signing a cable contract?

  • How long is the contract?
  • What services and/or equipment does it cover?
  • What costs are you assuming “on promotion” and which one’s are set?
  • Must you give notice before terminating your contract? How many days in advance? Are there penalties involved?

3. Forgetting to consider senior-specific technology solutions
Though seniors are quite advanced in terms of technology use, they are still prone to the hazards of age like failing eyesight and hearing, diminishing agility (both mental and physical) and an increased need, at times, for a little more “handholding.”
Not only are there hardware and software add-ons for senior friendly computers, televisions or phones that make a senior’s life a little easier (larger buttons, simplified navigation), there are vendors who offer support staff trained to meet the specialized needs of seniors. These professionals offer a different level of care than a big name, busy mainstream solutions provider might provide due to hard line cost and profitability restraints.

If you’d like to find out more about avoiding common technology mistakes and instead how to make technology truly work for your senior living community, contact us!

18May2016

3 Major Tech Mistakes Your Senior Living Community Should Avoid

laptop_glasses-1.pngMaking sound technology decisions is a business imperative. The right investment has the potential to drive big profits if timed right. A short-sighted or delayed decision could result in missed opportunity or overspending. Of course, technology missteps are made in every industry and serve as welcome “don’t do it this way” reminders for everyone else. For senior living executives or directors looking for such examples in the senior living space, here are four major tech mistakes your senior living community should avoid:

Read more

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