Ubiquity Mobile Turns Executive Director’s Cellphone Into Her Office Phone – Case Study
When you’re the Executive Director of a thriving senior community, it’s important to stay in touch. Even when you’re not in your office, which can be often.
Of course, Kelli Tyler of Brownsboro Park has a cellphone. But many of her staff and other business associates, not to mention the residents of the community, use her office number to reach her. She faced the same dilemma as countless other busy professionals: either give everyone your cellphone number, or miss calls and check for messages frequently.
Brownsboro Park has community-wide telephone service – along with Internet service and a nurse call system – through ESCO Technologies’ integrated CareConnect suite designed specifically for senior communities.
The CareConnect phone service offers all the resort-style features that residents (and staff) expect in an upscale community like Brownsboro Park, including call waiting and caller ID, and extension dialing.
So it’s easy for anyone in the community to dial Kelli’s extension whenever they want to reach her. Except when she’s not in the office.
That is, until she began using ESCO’s Ubiquity Mobile telephone service.
“I love the ability to look through the list, and call residents back on their extensions, even if I’m at home.”
– Kelli Tyler, Executive Director, Brownsboro Park
Ubiquity Mobile is a cellphone service that allows both residents and staff to make free cellphone calls through the CareConnect WiFi network whenever they’re on premise. That means fewer minutes charged to their calling plans. And no more worries about poor cellphone coverage or “dead zones” around the campus.
But even more important for Kelli, she can use Ubiquity Mobile to receive calls to her office phone on her cellphone. “When I have the Ubiquity app activated, it turns my cellphone into my office phone,” Kelli explained. “I can catch calls I would have missed.”
Kellie likes the user-friendly interface, and the many features of the service – like its caller log and its contacts list that allows her to quickly call anyone on the CareConnect telephone system at Brownsboro Park.
Ubiquity Mobile not only works on cellphones; it also works on other devices like tablet computers. So Brownsboro Park has begun encouraging the drivers who take residents offsite to use the app on their tablets.
“Right now, they’re using cellphones and tablets. Our goal is to get to the point where everything can be done through the tablets,” said Kelli. “It’s just a question of educating them.”
“Once you’re accustomed to using it, it’s really easy.”