The New Paradigm for Senior Living Technology: From Expense to Revenue Stream

 /CareConnect Vice President of Sales & Marketing Lou Lindsey has penned a whitepaper that describes how CareConnect is turning the senior living technology industry upside down.

In it, he describes how the traditional model for TV, phone and internet service in senior living communities doesn’t serve operators or residents well.

CareConnect by ESCO Technologies offers a new model that allows senior living owners and operators to monetize infrastructure costs and generate new revenue, while putting more heads in the bed. 

To learn more, read or download the whitepaper, by clicking the link below!

The New Paradigm for Senior Living Technology: From Expense to Revenue Stream


Smart E-Call, the innovative wireless nurse call system from CareConnect

/ Forget about blinking lights and pagers. Your caregivers can receive detailed alerts on their smart phones – showing who needs emergency assistance, and where.

CareConnect Smart E-Call, the innovative wireless nurse call system from ESCO Technologies, uses patented smart phone technology. And it’s available at a price significantly less than comparable systems.

Because it’s a wireless system, CareConnect Smart E-Call can be installed quickly, with minimal disruption. With campus-wide coverage, not just in-room. Once installed, you’ll enjoy 24/7 support and automatic software maintenance and system upgrades.

Learn about all the advantages that make CareConnect Smart E-Call the right call.



Technology Is Important To Today’s Senior Citizens


It is rare to meet someone that doesn’t have a cell phone or use the internet daily. We’ve grown to depend on technology to keep us connected to each other and the world around us. Senior citizens today are no different than the rest, although they may bring their own specific set of challenges to the table with regards to using technology to their best advantage. Seniors have seen technology evolve from black and white television screens to tablets made specifically for toddlers. A lot of new and exciting technology is available, but they didn’t grow up with a smartphone in their pocket. So, what technologies are important to seniors today, and what does that mean for senior living communities?

Video Games–Gaming consoles are becoming increasingly popular in senior living communities. Video games are being used for more than just recreational devices for kids. They offer low impact exercises and brain games that can help offset memory loss and keep mental acuity sharp. They make keeping the body and mind fit and healthy into a more fun and interactive activity that older adults are embracing. Some senior living communities are using gaming consoles as selling points for potential residents.

Apps–Whether on a smartphone or a tablet, apps are everywhere. Apps can be used to connect with friends and family or read a book with large print. Seniors are using technology more and more, and with the popularity of apps like Facebook and Skype, it’s easy to see why. Seniors don’t want to feel isolated, and often making the move to a senior living community can come with the fear of being alone and withdrawn. Senior living communities that boast a reliable internet connection and the capability to help seniors navigate what can be a confusing array of different social apps will be at a serious advantage.

Health tracking wearables–Items like smart watches that measure heart rate and measure physical activity are not just popular with the young crowd. Seniors are turning more and more to tracking their health habits online. Whether it’s counting steps or tracking blood pressure or blood sugar rates over time, tech savvy seniors are embracing electronics for monitoring their health and fitness goals.

The days of assuming seniors aren’t interested in new technology are over. Baby boomers have been using computers in the work place for quite some time now, and will be looking to their senior living community for help getting set up and trouble shooting problems. With a technology concierge by your side, and reliable wireless internet, your community can impress potential residents by simply showing them you understand their technology needs and are ready for the future.


Technology Concierge & Single Source Solution Convince Wesley Woods To Change Course

“A near disaster.” That’s how Charles Leader, IT Director for Wesley Woods at New Albany, described every previous technology installation at senior living communities run by parent organization Methodist ElderCare (MEC).

Leader has been with MEC for more than two decades, and worked on each of those installations, which include everything from telephone and TV to Internet and emergency call systems for residents.

/Wendell Graves, Executive Director of Wesley Woods, echoed Leader’s concerns. “Between the installers and contractors and cable companies, it was always so difficult to deal with all of the entities we had to bring to the table. A lack of responsiveness by one could cause issues for others.”

Graves and Leader had resigned themselves to another demanding installation for Wesley Woods, a new senior community being built in the Columbus, Ohio area.

“I couldn’t believe there was a bundled product with such a wide scope – particularly one designed for senior communities.” – Wendell Graves, Wesley Woods Executive Director.

That’s when Dawn Schaffner, the COO of MEC, was contacted by Ray Essex of Data Talk Telecom about a solution that would allow them to work with one vendor for their entire suite of technology and entertainment solutions: CareConnect from ESCO Technologies, LLC.

Essex had heard a presentation by ESCO Technologies CEO  Jerry Grove at the annual IDeACOM conference and was immediately interested. And because he was a trusted local partner for MEC, Graves and Leader were interested, too.

Unfortunately, the general contractor for the new location had tentatively awarded contracts to a national vendor for TV, Internet and phone service, and to a local electrical contractor for cabling and nurse call systems.

But after a web presentation by ESCO, Graves and Leader were so impressed with the CareConnect concept that they contacted the general contractor, Corna Kokosing, who was also willing to consider CareConnect.

A few days later, ESCO presented its CareConnect solution to Graves and Leader and Corna Kokosing at the Data Talk offices.

Graves and Leader decided that CareConnect was the ideal solution for Wesley Woods at New Albany. “We had never seen a presentation like this before,” said Leader. “It never occurred to me that one company would handle all the different pieces I have to deal with.”

Graves was equally impressed. “I couldn’t believe there was a bundled product with such a wide scope – particularly one designed for senior communities.”

He was also impressed with the CareConnect Technology Concierge, a CareConnect employee who works onsite several days a week to help residents with everything from initial room setup to connecting a new computer.

“That has always been a problem in our communities,” said Graves. “Whenever there’s an issue, we have to get an IT person, or someone from Resident Services – whoever we can find. Now we can tell residents to make an appointment with the Technology Concierge.”

Approximately 30 days after their initial contact with ESCO, Wesley Woods at New Albany selected the CareConnect suite for its entire range of entertainment and technology solutions – TV, telephone, Internet and emergency call system.

“These things are an essential part of life, not just at senior communities but for everybody,” said Leader. “We have to get it right.”

Wesley Woods at New Albany is scheduled to be completely open in 2017.


ESCO Technologies Names Drew Allgeier To Head New TechConnect Business Services Division

Liberty Township, OH – ESCO Technologies, LLC, announced it is hiring industry veteran Drew Allgeier to lead the company’s new TechConnect division, devoted to providing local technical support services to senior living properties across the country.

TechConnect builds on ESCO’s experience with the award-winning CareConnect managed services solution, the only integrated entertainment, communication and life safety suite designed specifically for the senior housing market. “As a managed services provider in the senior living space, we’ve seen firsthand the tremendous opportunity to help these communities and organizations by keeping their infrastructure up and running 24/7,” said Lou Lindsey, ESCO’s Vice President of Sales and Marketing.

Lindsey noted that ESCO’s CareConnect solution is known for its unique Technology Concierge, an ESCO employee who works onsite at senior communities, helping staff and residents with setup and day-to-day issues related to CareConnect phone, TV, Internet and wireless calling systems. “TechConnect is a timely and logical extension of our CareConnect portfolio. There’s a growing demand for rapid response technicians, as well as routine IT integration work like cabling or device installation and replacement.”

Allgeier brings 20 years of sales, operations and channel development experience to the ESCO team. Prior to joining ESCO, he was the Executive Director and GM of Contingent Technology Solutions, a Comcast Business Company. “I am absolutely delighted to be joining the ESCO team,” he said. “They have a reputation for delivering innovative products and providing outstanding service, and I’m excited about the opportunity to build upon and extend that legacy.”

Allgeier said his primary responsibility as head of TechConnect will be “to offer our clients the ability to put a field technician onsite at a moment’s notice, anywhere in the country, when ‘smart hands’ troubleshooting is required.”

According to Lindsey, TechConnect will allow ESCO to expand its service offering to existing customers, while also growing market share by scaling ESCO’s ability to deliver superlative service and extremely attractive service level agreements.

“Whenever you need a tech onsite to repair, replace or report, we want you to know that ESCO is ready to respond rapidly, and we are very excited for Drew to lead the charge,” added Lindsey. “We anticipate additional announcements in the near future as we broaden the scope of services and make them available to our channel partners as well.”



ESCO Technologies Partners With InTouchLink On User-Friendly Communication Platform For Senior Communities

CommunityEngage Simplifies Messaging, Internet Access, Training and More for Residents, Families and Staff

Liberty Township, Ohio and Toronto, Ontario – ESCO Technologies, LLC announced it is partnering with InTouchLink to offer CommunityEngage — a simple, user-friendly communication platform for residents, family and staff of senior communities.

InTouchLink is the premier technology solutions provider to senior housing operators, serving sites throughout Canada and the United States. ESCO’s award-winning CareConnect managed services solution is the only integrated telecommunications suite designed specifically for the senior housing market. It includes residential and business telephone, TV, and Internet, as well as the new Smart E-call wireless nurse call system.

CommunityEngage will be available immediately as a value-added option to CareConnect and will utilize InTouchLink’s patent-pending technology to offer:

  •  A robust communication link between residents and their families
  • An internal messaging tool
  • A complete learning management system for staff
  • A 24/7 community news and information source
  • A simplified, senior-friendly internet and email platform.

“Our two organizations have a shared mission, which is to develop solutions that meet the specific needs of senior living communities,” said ESCO CEO Jerry Grove. “We looked at InTouchLink’s outstanding technology and felt it was a perfect complement to CareConnect.”

“Everyone within the senior care environment deserves to be connected,” said Jonathan Seliger, Vice President, InTouchLink. “That includes not only residents, but also their families — and the staff who serve them. CommunityEngage, along with the rest of the CareConnect suite, delivers on that goal.”

The addition of CommunityEngage comes just weeks after ESCO announced it was acquiring ERS E-call, whose patented nurse call technology it used to develop CareConnect’s Smart E-call system.

“This is another key step in our multi-year growth strategy, aimed at making us the foremost one-stop technology solution for senior living,” said Grove.

About ESCO Technologies

ESCO Technologies is the nation’s exclusive provider of an integrated suite of wholesale communications and entertainment solutions for the senior living industry through its award-winning CareConnect product. The company also offers innovative telecommunications services for businesses and consumers, such as the Ubiquity Mobile cellphone service. For more information, visit careconnectbyesco.com.

About InTouchLink

InTouchLink is North America’s leading provider of technology for senior housing communities. Its suite of custom-designed senior-friendly products have been tailor-made for retirement communities, long-term care homes, skilled nursing facilities and other senior living environments and include digital signagededicated community TV channels, TV-based and online staff training, simple emailsafe internet and and much more. For more information, visit http://www1.intouchlink.com .





Is Your Senior Living Technology Relevant to Today’s Seniors?

Technology makes our lives easier and continues to advance and make a greater impact as time goes on.  Even in the senior living industry, not staying on top of current technology trends can be detrimental to business.  If you haven’t taken stock of how your community is comparing to others in your area, you should.  Here’s a short list of where to compare your community’s technology capabilities with your competitors and why it’s important to make sure your community measures up.

TV Service:  The desire for options in modern senior living can’t be stressed enough. Today’s aging population is accustomed to television options that go beyond the standard select channels. With the growth of digital cable and networks for every topic imaginable, seniors expect more advanced entertainment options.For even more customization, interactive senior television takes resident engagement to the next level. With a program like InteracTV, residents’ TV experience is a two-way street. They can enjoy their favorite shows while also viewing upcoming community events, scheduling appointments or ordering takeout.

Safety:  Nothing shows your community’s commitment to residents like solid safety precautions. With modern safety technology, like wireless nurse call systems, residents are not only safer, but your community is also more efficient. With a wireless nurse call system, wireless pendants allow staff to discretely track activity patterns and monitor medical needs, alerting them to health issues as they arise. This technology also give residents a sense of security knowing they are protected across the entire campus, and can quickly get the help they need in case of an emergency.

Internet Connection:  Having weak, slow internet is unacceptable these days.  Fast internet connections are required for facetiming with loved ones and streaming videos and music.  Seniors are looking for ways to stay connected to the world after they make the move to a senior living community.  If your community can’t provide the kind of internet connection necessary, potential residents are going to turn to a community that can.

The choice to upgrade senior living technology can be daunting. But not having the important discussions to take the right next steps can stunt growth and the ability to remain competitive. Contact us to find out how ESCO Technologies can help you find the best approach to evaluate your current senior living technology and illustrate what streamlined senior TV, Internet, phone and life safety systems can mean for your community.


ESCO Technologies Acquires Emergency Response Solutions

Move Will Further Enhance ESCOs Award-Winning CareConnect Managed Services Solution for Senior Communities

Liberty Township, OH – ESCO Technologies, LLC announced it is acquiring Emergency Response Solutions (ERS), maker of ERS ECall. ERS Ecall is an Inovonics-based system with patented smartphone integration technology.

“The addition of ERS’s patented interactive wireless life safety communications system will certainly make ESCO a top contender for the emergency call system of choice in the senior living industry,” said Mike Halverson CEO president of ERS.

This move will allow ESCO to provide its own enhanced e-call product as part of its CareConnect managed services solution. CareConnect is the only integrated telecommunications suite designed specifically for the senior housing market, and includes residential and business telephone, TV, and Internet, as well as wireless nurse call systems such as ERS Ecall.

“One of the key elements to our continued success is having control of the technology that we deploy,” said ESCO CEO Jerry Grove. “Nurse call systems were the foundation of CareConnect. Acquiring ERS gives us the opportunity to bring the technology in-house and make it a truly seamless part of the CareConnect solution.”

ERS has been a pioneer in e-call technology and has over 50 years of experience in the security/life safety field, from product design to sales and service. Grove said the company plans to enhance ERS Ecall to better integrate it with CareConnect’s senior-friendly design and focus. Planned enhancements include:

  • Integration with CareConnect television service,
  • Integration with CareConnect’s managed TV remote, and
  • Free Wifi calling with a smartphone interface.
  • Android and/or Apple devices for caregivers to receive alerts with automatic updated reports and documentation.

The enhanced product will become the cornerstone of CareConnect Managed Ecall. This managed service solution that will include onsite support from CareConnect’s unique Technology Concierge, an ESCO employee who works onsite in senior communities to support CareConnect. The Technology Concierge will set up residents with their Ecall pendants and will monitor the system’s battery alert and replace batteries as needed – a critical step that can literally mean the difference between life or death.

The Technology Concierge will also perform regular system audits to check for issues like missing devices, as well as monthly testing of critical components – all tasks that would otherwise fall on overworked community staff.

Grove noted that the acquisition of ERS is just the latest major strategic investment by ESCO.

“Over the past 18 months, we’ve invested in larger office space, warehouse facilities and our NOC (network operations center),” he said. “And we have several more initiatives in the pipeline that we’ll announce soon. This reflects our growth strategy and commitment to being the premier single-source technology solution for senior living.”

CareConnect Managed Ecall is expected to be available for CareConnect customers immediately. ESCO will also begin work immediately on the planned product enhancement road map as the company strives to deliver unique features that customers have requested.

About ESCO Technologies

ESCO Technologies is the nation’s exclusive provider of an integrated suite of wholesale communications and entertainment solutions for the senior living industry through its award winning CareConnect product. The company also offers innovative telecommunications services for businesses and consumers, such as the Ubiquity Mobile cellphone service. For more information, visit careconnectbyesco.com.



ESCO Technologies, Harbor Networks and Nauset Construction Form Unique Technology Partnership For Senior Housing

Alliance Will Bring Best-In-Class Managed Technology Solution to New Senior Community Construction Projects

Liberty Township, OH; Framingham, MA; Needham, MA – ESCO Technologies, LLC, Harbor Networks, Inc., and Nauset Construction announced they have partnered on a single-source managed services solution geared to new construction in the senior housing market.

The single-source solution will feature ESCO’s CareConnect – the only integrated telecommunications suite designed specifically for the senior housing market. It includes residential and business telephone, TV, Internet and nurse call/safety systems.

Along with customized technology, CareConnect also offers a unique “high-touch” service – the Technology Concierge. The Technology Concierge is an ESCO employee who works onsite at senior communities, assisting with everything from new resident setup to day-to-day questions like how to connect a new TV.

The partnership brings together the three distinct elements that go into the technology infrastructure of complex projects such as senior living communities: designing, building and implementation. Harbor Networks provides business consultation services for voice and data communications technologies. Nauset Construction is a construction management and design-build firm that excels at complex projects on challenging sites with aggressive time and budget requirements.

“It all started at a senior living trade show,” remembered Lou Lindsey, ESCO’s Director of Sales and Marketing. “The crowd at the show was not the right audience for my pitch, so I struck up a conversation with a couple of other vendors. That first discussion turned into many more, and they led us to conclude that we should form a triangular arrangement to capitalize on our strengths.”

Harbor Network’s President, Greg Bertschmann, agreed. “It’s a terrific value proposition for investors and developers. Instead of multiple providers operating in their own silos, you’ve got one team that offers best-in-class builders and technology implementation specialists, and a best-in-class technology solution tailor-made for these types of projects.”

“We’ve been delivering our solution for more than a decade,” said ESCO’s Lindsey. “And staying in sync with the construction and infrastructure side of these projects was always a challenge.”

“You’re talking about a multi-million-dollar investment, and you’re expected to stay, on time, on budget and deliver a resort-style entertainment and life-safety solution,” added Benjamin Goldfarb, VP Business Development of Nauset Construction. “You can save time and money if you have a seamless flow of information between all the players. Plus, I don’t think you could assemble another team that had the combined expertise we’re offering.”

About ESCO Technologies

ESCO Technologies is the nation’s exclusive provider of an integrated suite of wholesale communications and entertainment solutions for the senior living industry through its award winning CareConnect product. The company also offers innovative telecommunications services for businesses and consumers, such as the Ubiquity Mobile cellphone service. For more information, visit careconnectbyesco.com.

 About Harbor Networks

Harbor Networks is a communications systems integrator and managed solutions provider that offers business consultation services for voice and data communications technologies. Harbor Networks partners with resellers and solutions providers worldwide and has established a footprint in national and international theatres, with customers in 43 states and 15 countries. For more information, visit www.harbornetworks.com.

About Nauset Construction

Nauset Construction is a construction management and design-build firm run by industry veterans with a shared goal of providing an unparalleled positive client experience. Known for taking a collaborative approach throughout the project cycle, Nauset provides creative ideas and alternative methods that reduce cost and increase value to its clients, while creating lasting relationships. For more information, visit www.nausetconstruction.com.




Luxury Senior Living

The increasingly popular trend of “luxury senior living” is the direct result of the large number of baby boomers driving the industry.  This group of retiring adults is united in the desire to live in an environment reflective of the quality of life they have become accustomed to.  Those with the means are more than willing to splurge.

“If [seniors] have a million or a couple million dollars in liquid assets, they have enough assets to pay for a very luxurious last few years of their life, and they want to enjoy the last few years.” –Senior Housing News, August 23, 2016  (for the full article, click here)

Luxury senior living isn’t just for convenience and splendor, either.  It can actually make the most financial sense for seniors with the ability to afford it.  This article on bankrate.com explains how this option can benefit seniors that choose to go the luxury living route, explaining that  “Ninety percent of [the senior’s] entry fee is returned to the resident when he moves out or is returned to his estate when he dies. It’s a smart financial decision that preserves your asset base for your children, wrapped in a decision to live in a luxurious, carefree environment.”

So, what kinds of things are seniors looking for when it comes to luxury senior living?  They want quality service and expect concierge level treatment.  They want fine dining and resort style service.  And they want their hobbies and interests represented in their surrounding community.

Senior living communities have been evolving to keep up with demands of baby boomers that are looking for senior specific housing.  This has led to a rise in niche senior living options looking to cater to specific crowds and overcome negative stereotypes of sterile nursing homes and hospital-like living conditions.  Baby boomers have changed the face of senior housing and what retirement looks like.   Click here if you’d like to learn more about ESCO’s CareConnect program and how it can help boost the “luxury” level of your retirement community.


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