18Apr2017

Is Your Senior Living Technology Relevant to Today’s Seniors?

Technology makes our lives easier and continues to advance and make a greater impact as time goes on.  Even in the senior living industry, not staying on top of current technology trends can be detrimental to business.  If you haven’t taken stock of how your community is comparing to others in your area, you should.  Here’s a short list of where to compare your community’s technology capabilities with your competitors and why it’s important to make sure your community measures up.

TV Service:  The desire for options in modern senior living can’t be stressed enough. Today’s aging population is accustomed to television options that go beyond the standard select channels. With the growth of digital cable and networks for every topic imaginable, seniors expect more advanced entertainment options.For even more customization, interactive senior television takes resident engagement to the next level. With a program like InteracTV, residents’ TV experience is a two-way street. They can enjoy their favorite shows while also viewing upcoming community events, scheduling appointments or ordering takeout.

Safety:  Nothing shows your community’s commitment to residents like solid safety precautions. With modern safety technology, like wireless nurse call systems, residents are not only safer, but your community is also more efficient. With a wireless nurse call system, wireless pendants allow staff to discretely track activity patterns and monitor medical needs, alerting them to health issues as they arise. This technology also give residents a sense of security knowing they are protected across the entire campus, and can quickly get the help they need in case of an emergency.

Internet Connection:  Having weak, slow internet is unacceptable these days.  Fast internet connections are required for facetiming with loved ones and streaming videos and music.  Seniors are looking for ways to stay connected to the world after they make the move to a senior living community.  If your community can’t provide the kind of internet connection necessary, potential residents are going to turn to a community that can.

The choice to upgrade senior living technology can be daunting. But not having the important discussions to take the right next steps can stunt growth and the ability to remain competitive. Contact us to find out how ESCO Technologies can help you find the best approach to evaluate your current senior living technology and illustrate what streamlined senior TV, Internet, phone and life safety systems can mean for your community.

29Mar2017

ESCO Technologies Acquires Emergency Response Solutions

Move Will Further Enhance ESCOs Award-Winning CareConnect Managed Services Solution for Senior Communities

Liberty Township, OH – ESCO Technologies, LLC announced it is acquiring Emergency Response Solutions (ERS), maker of ERS ECall. ERS Ecall is an Inovonics-based system with patented smartphone integration technology.

“The addition of ERS’s patented interactive wireless life safety communications system will certainly make ESCO a top contender for the emergency call system of choice in the senior living industry,” said Mike Halverson CEO president of ERS.

This move will allow ESCO to provide its own enhanced e-call product as part of its CareConnect managed services solution. CareConnect is the only integrated telecommunications suite designed specifically for the senior housing market, and includes residential and business telephone, TV, and Internet, as well as wireless nurse call systems such as ERS Ecall.

“One of the key elements to our continued success is having control of the technology that we deploy,” said ESCO CEO Jerry Grove. “Nurse call systems were the foundation of CareConnect. Acquiring ERS gives us the opportunity to bring the technology in-house and make it a truly seamless part of the CareConnect solution.”

ERS has been a pioneer in e-call technology and has over 50 years of experience in the security/life safety field, from product design to sales and service. Grove said the company plans to enhance ERS Ecall to better integrate it with CareConnect’s senior-friendly design and focus. Planned enhancements include:

  • Integration with CareConnect television service,
  • Integration with CareConnect’s managed TV remote, and
  • Free Wifi calling with a smartphone interface.
  • Android and/or Apple devices for caregivers to receive alerts with automatic updated reports and documentation.

The enhanced product will become the cornerstone of CareConnect Managed Ecall. This managed service solution that will include onsite support from CareConnect’s unique Technology Concierge, an ESCO employee who works onsite in senior communities to support CareConnect. The Technology Concierge will set up residents with their Ecall pendants and will monitor the system’s battery alert and replace batteries as needed – a critical step that can literally mean the difference between life or death.

The Technology Concierge will also perform regular system audits to check for issues like missing devices, as well as monthly testing of critical components – all tasks that would otherwise fall on overworked community staff.

Grove noted that the acquisition of ERS is just the latest major strategic investment by ESCO.

“Over the past 18 months, we’ve invested in larger office space, warehouse facilities and our NOC (network operations center),” he said. “And we have several more initiatives in the pipeline that we’ll announce soon. This reflects our growth strategy and commitment to being the premier single-source technology solution for senior living.”

CareConnect Managed Ecall is expected to be available for CareConnect customers immediately. ESCO will also begin work immediately on the planned product enhancement road map as the company strives to deliver unique features that customers have requested.

About ESCO Technologies

ESCO Technologies is the nation’s exclusive provider of an integrated suite of wholesale communications and entertainment solutions for the senior living industry through its award winning CareConnect product. The company also offers innovative telecommunications services for businesses and consumers, such as the Ubiquity Mobile cellphone service. For more information, visit careconnectbyesco.com.

 

24Mar2017

ESCO Technologies, Harbor Networks and Nauset Construction Form Unique Technology Partnership For Senior Housing

Alliance Will Bring Best-In-Class Managed Technology Solution to New Senior Community Construction Projects

Liberty Township, OH; Framingham, MA; Needham, MA – ESCO Technologies, LLC, Harbor Networks, Inc., and Nauset Construction announced they have partnered on a single-source managed services solution geared to new construction in the senior housing market.

The single-source solution will feature ESCO’s CareConnect – the only integrated telecommunications suite designed specifically for the senior housing market. It includes residential and business telephone, TV, Internet and nurse call/safety systems.

Along with customized technology, CareConnect also offers a unique “high-touch” service – the Technology Concierge. The Technology Concierge is an ESCO employee who works onsite at senior communities, assisting with everything from new resident setup to day-to-day questions like how to connect a new TV.

The partnership brings together the three distinct elements that go into the technology infrastructure of complex projects such as senior living communities: designing, building and implementation. Harbor Networks provides business consultation services for voice and data communications technologies. Nauset Construction is a construction management and design-build firm that excels at complex projects on challenging sites with aggressive time and budget requirements.

“It all started at a senior living trade show,” remembered Lou Lindsey, ESCO’s Director of Sales and Marketing. “The crowd at the show was not the right audience for my pitch, so I struck up a conversation with a couple of other vendors. That first discussion turned into many more, and they led us to conclude that we should form a triangular arrangement to capitalize on our strengths.”

Harbor Network’s President, Greg Bertschmann, agreed. “It’s a terrific value proposition for investors and developers. Instead of multiple providers operating in their own silos, you’ve got one team that offers best-in-class builders and technology implementation specialists, and a best-in-class technology solution tailor-made for these types of projects.”

“We’ve been delivering our solution for more than a decade,” said ESCO’s Lindsey. “And staying in sync with the construction and infrastructure side of these projects was always a challenge.”

“You’re talking about a multi-million-dollar investment, and you’re expected to stay, on time, on budget and deliver a resort-style entertainment and life-safety solution,” added Benjamin Goldfarb, VP Business Development of Nauset Construction. “You can save time and money if you have a seamless flow of information between all the players. Plus, I don’t think you could assemble another team that had the combined expertise we’re offering.”

About ESCO Technologies

ESCO Technologies is the nation’s exclusive provider of an integrated suite of wholesale communications and entertainment solutions for the senior living industry through its award winning CareConnect product. The company also offers innovative telecommunications services for businesses and consumers, such as the Ubiquity Mobile cellphone service. For more information, visit careconnectbyesco.com.

 About Harbor Networks

Harbor Networks is a communications systems integrator and managed solutions provider that offers business consultation services for voice and data communications technologies. Harbor Networks partners with resellers and solutions providers worldwide and has established a footprint in national and international theatres, with customers in 43 states and 15 countries. For more information, visit www.harbornetworks.com.

About Nauset Construction

Nauset Construction is a construction management and design-build firm run by industry veterans with a shared goal of providing an unparalleled positive client experience. Known for taking a collaborative approach throughout the project cycle, Nauset provides creative ideas and alternative methods that reduce cost and increase value to its clients, while creating lasting relationships. For more information, visit www.nausetconstruction.com.

 

 

21Nov2016

3 Major Tech Mistakes Your Senior Living Community Should Avoid

Making sound technology decisions is a business imperative. The right investment has the potential to drive big profits if timed right. A short-sighted or delayed decision could result in missed opportunity or overspending. Of course, technology missteps are made in every industry and serve as welcome “don’t do it this way” reminders for everyone else. For senior living executives or directors looking for such examples in the senior living space, here are four major tech mistakes your senior living community should avoid:

1. Viewing senior technology needs as separate from the mainstream
Studies reveal that, for the most part, seniors have no intention of sitting still and watching the sun go down post-retirement. Some 68% of Americans in their early 70s go online, and 55% have broadband at home according to data computed by the Pew Research Center. In fact, seniors represent a rising subset of users visiting today’s top Internet sites.

  • 13.5 million of Twitter users are 65+
  • 39 million seniors age 65+ own an account on LinkedIn
  • 6.75 million of Pinterest “pinners” are also seniors according to this research

Senior Internet use is not limited, of course, to social networking sites. Just like any member of your senior living community’s caregiving, operational or executive staff, seniors value Internet access as an absolute necessity for many of their daily activities including communicating, networking, entertainment, banking, travel planning, researching and so much more. That said, when building or adding to your community’s technology framework, the list of requirements submitted to your technology vendor should not shortcut seniors in any way.

 2. Getting into technology contracts that limit your flexibility
Contracts that commonly leave many senior community administrators feeling locked-in are cable contracts that include service rollovers (sometimes referred to as “auto-renew” policies) that are easily overlooked. Administrators who don’t understand their cable contracts inside and out can compromise their own flexibility in two ways: by spending money unnecessarily or finding out too late that money budgeted to be invested elsewhere is held up by their cable contract.
What should you look for before signing a cable contract?

  • How long is the contract?
  • What services and/or equipment does it cover?
  • What costs are you assuming “on promotion” and which one’s are set?
  • Must you give notice before terminating your contract? How many days in advance? Are there penalties involved?

3. Forgetting to consider senior-specific technology solutions
Though seniors are quite advanced in terms of technology use, they are still prone to the hazards of age like failing eyesight and hearing, diminishing agility (both mental and physical) and an increased need, at times, for a little more “handholding.”
Not only are there hardware and software add-ons for senior friendly computers, televisions or phones that make a senior’s life a little easier (larger buttons, simplified navigation), there are vendors who offer support staff trained to meet the specialized needs of seniors. These professionals offer a different level of care than a big name, busy mainstream solutions provider might provide due to hard line cost and profitability restraints.

If you’d like to find out more about avoiding common technology mistakes and instead how to make technology truly work for your senior living community, contact us!

21Oct2016

The Best Tips For Seniors Looking For Post-Retirement Employment

By Jim Vogel, ElderAction.org

vogel-blog-2-photo

Many seniors find that they want to remain employed after retirement, either because they choose to remain active and vital in the workforce or because they need the extra income. And while finding a job isn’t difficult for some, others find it hard to make the move to a new workplace after years–perhaps even decades–working for the same employer.

One thing to keep in mind is that now, you can focus on something you love to do rather than on something you have to do. If you’ve always been interested in something but never had the time to try it, such as photography, now is the time! Branch out and get creative, because if you don’t, you’ll never know what you might be good at.

Here are a few tips on how to find the best job for you post-retirement.

Get creative

Many people have a creative spirit, but if they never take the time to explore or advance it, that creativity will get lost in the shuffle of everyday life. Others express their creativity in ways that don’t include making art but are creative all the same, such as cooking or baking. If you have a passion for something and you’re good at it, consider turning it into a new profession. Photography, culinary skills, painting, woodworking, and sewing are just a few examples of ways you can put your creativity to work and make extra money while doing something you already love.

Retail

Retail can be hard work physically–lots of hours on your feet–but it’s a great option for seniors because it allows for a flexible schedule. If you have availability around the holidays, many stores keep an eye out for seasonal help, which means you might only work so many weeks out of the year.

Bookkeeping

If you had experience at your former job working with numbers, there’s a wonderful market out there for bookkeepers who know what they’re doing. If you’re a CPA, you might find placement with an agency, or there’s always the work-from-home option. Around tax season, advertise your services so people in your neighborhood know they can come to you when the big agencies are packed.

Tour guide

If you’re knowledgeable about your town and its history, consider finding work as a tour guide. Colleges are usually in need of such an individual, as are museums, hotels, tour boats, and historical sites. Do some research on your area to see if you might be interested in sharing your knowledge with the public.

Real estate

It will take some classes and a bit of learning, but if you’re interested in getting into the world of real estate, there’s money to be made. Helping families find the right home is a very rewarding job and allows you to be social while mostly setting your own schedule.

Make the most of your retirement by doing something you enjoy, and don’t forget to keep an open mind and have fun!

12Oct2016

Ubiquity Mobile Turns Executive Director’s Cellphone Into Her Office Phone – Case Study

Background:

ubiquity-mobile-screen-1When you’re the Executive Director of a thriving senior community, it’s important to stay in touch. Even when you’re not in your office, which can be often.

Of course, Kelli Tyler of Brownsboro Park has a cellphone. But many of her staff and other business associates, not to mention the residents of the community, use her office number to reach her. She faced the same dilemma as countless other busy professionals: either give everyone your cellphone number, or miss calls and check for messages frequently.

The Challenge:

Brownsboro Park has community-wide telephone service – along with Internet service and a nurse call system – through ESCO Technologies’ integrated CareConnect suite designed specifically for senior communities.

The CareConnect phone service offers all the resort-style features that residents (and staff) expect in an upscale community like Brownsboro Park, including call waiting and caller ID, and extension dialing.

So it’s easy for anyone in the community to dial Kelli’s extension whenever they want to reach her. Except when she’s not in the office.

That is, until she began using ESCO’s Ubiquity Mobile telephone service.

The Outcome:

“I love the ability to look through the list, and call residents back on their extensions, even if I’m at home.”

– Kelli Tyler, Executive Director, Brownsboro Park

Ubiquity Mobile is a cellphone service that allows both residents and staff to make free cellphone calls through the CareConnect WiFi network whenever they’re on premise. That means fewer minutes charged to their calling plans. And no more worries about poor cellphone coverage or “dead zones” around the campus.

But even more important for Kelli, she can use Ubiquity Mobile to receive calls to her office phone on her cellphone. “When I have the Ubiquity app activated, it turns my cellphone into my office phone,” Kelli explained. “I can catch calls I would have missed.”

Kellie likes the user-friendly interface, and the many features of the service – like its caller log and its contacts list that allows her to quickly call anyone on the CareConnect telephone system at Brownsboro Park.

Ubiquity Mobile not only works on cellphones; it also works on other devices like tablet computers. So Brownsboro Park has begun encouraging the drivers who take residents offsite to use the app on their tablets.

“Right now, they’re using cellphones and tablets. Our goal is to get to the point where everything can be done through the tablets,” said Kelli. “It’s just a question of educating them.”

“Once you’re accustomed to using it, it’s really easy.”

26Sep2016

Staying Active And Vital: How Seniors Can Feel Young And Healthy

By Jim Vogel, ElderAction.org

staying-active-photo1

Photo via Pixabay by Misign

Retirement can be a time for relaxing, traveling, and spending weekends with the grandkids, but for many, it can be a lonely transition from an active life. It’s important for seniors to maintain things socially, to stay active and fit, and to find activities that they enjoy doing so that they can stay happy and vital.

As long as an individual is physically able, daily exercise should be a priority. Not only does it help us stay fit, it can benefit joint health, stress levels, and anxiety, and it’s something that can often be done with others in a social setting. Getting up and moving is hugely beneficial to both the body and mind; it’s recommended for those battling depression because exercising releases chemicals in the brain that make the individual feel happy, and it also allows the person to focus on the present moment rather than worrying about the future or ruminating on the past.

Here are some of the best ways to stay active after retirement.

Gardening

It may not sound like exercise, but gardening is pretty labor intensive and requires a lot of energy, especially in warmer months. You’ll get the added benefit of reaping the rewards come harvest time if you choose to plant veggies. Just be sure to wear light, breathable clothing in layers and wear a hat and sunscreen anytime you’re outdoors. Bug spray isn’t a bad idea, either, especially in these times of the Zika virus.

Walking/jogging

Of course, you’ll only want to walk or jog on a well-maintained trail to avoid falls, and make sure to wear good sturdy shoes and stay hydrated. Choose a park that has plenty of benches or rest areas so that if you get overheated or tired, you can sit down and take a break. This is an activity you could do with friends or even a small group, so you can be social while you get in a workout.

Swimming/water activities

Check with your local YMCA or public pool to see if there are classes available for senior activities, or just set certain days to go for a swim. Being in the water is calming and the weightless feeling helps you move more easily than you would on land, making it beneficial for joint pain.

Play with pets

Dogs can be a big source of comfort and fun for seniors; studies have shown that petting a calm dog can possibly lower blood pressure and stress levels. They are also great companions when it’s time for a workout. If you don’t own a dog, consider looking into dog walking or boarding through a site like Rover.com, which pairs up pet owners with responsible caregivers who can come let the animal out while they’re at work or out of town.

Staying active and healthy can help seniors feel they are their best selves, and it can also help push back the aches and pains that come with age. While safety is always a priority, it’s important to do what you can to feel good and get moving.

Jim Vogel created ElderAction.org along with his wife after they became caregivers for their aging parents. The site is dedicated to promoting senior health and providing valuable information to seniors and their caregivers to help ensure our nation’s seniors are able to thrive throughout their golden years.

 

1Jun2016

3 Ways For Your Senior Living Community to Make the Best First Impression

Expectations for living out one’s golden years have changed considerably. Ten years ago, senior living discussions revolved around declining health and concern for affordable care. Today, the conversations have taken on a whole new approach.  Though quality care is still a top priority, there is new excitement surrounding how enriching and positive senior living opportunities have become.  With so many options available, many seniors are going on multiple tours before making a final decision.  Here are 3 of the  best ways to make sure your community is making a great first impression on potential residents.

Embrace Technology:  Baby boomers are an entirely different type of senior. Technology is what they’ve come to know and expect. Staying connected is something aging baby boomers truly worry about. Prospective residents are picking communities than can serve their status quo desires to leverage evolving technology to continually improve their lifestyle. Telecom service for assisted living centers built to cater to both the communication needs of today’s seniors and revenue goals of senior living communities is a win-win and should not be overlooked.

 

Make Safety a Priority:  The age of instant, easily accessible information has changed shoppers’ expectations immensely. A reproducible list of anticipated safety measures like “trained staff” or “handrails in place” isn’t enough. To compete in terms of safety, your community should cover every angle, including disaster response plans and cyber-security. If prospects can find information online about safety, you will be expected to have an answer. Make sure you promote your comprehensive safety measures by providing resources online and in print. This allows easy access in addition to ensuring staff can respond and elaborate about safety concerns with confidence.

 

Be Entertaining:  Retiring seniors today are extremely diverse in the things they like to do. Bingo and reading rooms just don’t cut it anymore. When considering programming, it’s important to include activities that you may never have considered popular with the senior community before.  Of course, you can’t have a club in-house for everything, so finding other ways for seniors to engage with their interests and keep up with extracurricular activities is important. Some communities leverage senior television services as a medium through which activities within the larger community (like art fairs or car club meet-ups, for example) can be communicated. Interactive senior TV in these cases can also be used as a simple way for seniors to sign up for these events from the privacy of their own rooms.

We know you are already putting your best foot forward when prospective residents tour your facility. Shiny floors and impressive decor can only go so far, though.  If your community can appeal to the evolving tastes of the baby boomers, you will have no trouble convincing them that you are their solution.
Is your community truly the best option for prospective residents? To find out why it’s important to stay up-to-date and and make a strong first impression, we welcome you to download our latest guide.
 
The post 3 Ways For Your Senior Living Community to Make the Best First Impression appeared first on CareConnect.
Source: New feed

18May2016

3 Major Tech Mistakes Your Senior Living Community Should Avoid

Making sound technology decisions is a business imperative. The right investment has the potential to drive big profits if timed right. A short-sighted or delayed decision could result in missed opportunity or overspending. Of course, technology missteps are made in every industry and serve as welcome “don’t do it this way” reminders for everyone else. For senior living executives or directors looking for such examples in the senior living space, here are four major tech mistakes your senior living community should avoid:

1. Viewing senior technology needs as separate from the mainstream
Studies reveal that, for the most part, seniors have no intention of sitting still and watching the sun go down post-retirement. Some 68% of Americans in their early 70s go online, and 55% have broadband at home according to data computed by the Pew Research Center. In fact, seniors represent a rising subset of users visiting today’s top Internet sites.

  • 13.5 million of Twitter users are 65+
  • 39 million seniors age 65+ own an account on LinkedIn
  • 6.75 million of Pinterest “pinners” are also seniors according to this research

Senior Internet use is not limited, of course, to social networking sites. Just like any member of your senior living community’s caregiving, operational or executive staff, seniors value Internet access as an absolute necessity for many of their daily activities including communicating, networking, entertainment, banking, travel planning, researching and so much more. That said, when building or adding to your community’s technology framework, the list of requirements submitted to your technology vendor should not shortcut seniors in any way.

 2. Getting into technology contracts that limit your flexibility
Contracts that commonly leave many senior community administrators feeling locked-in are cable contracts that include service rollovers (sometimes referred to as “auto-renew” policies) that are easily overlooked. Administrators who don’t understand their cable contracts inside and out can compromise their own flexibility in two ways: by spending money unnecessarily or finding out too late that money budgeted to be invested elsewhere is held up by their cable contract.
What should you look for before signing a cable contract?

  • How long is the contract?
  • What services and/or equipment does it cover?
  • What costs are you assuming “on promotion” and which one’s are set?
  • Must you give notice before terminating your contract? How many days in advance? Are there penalties involved?

3. Forgetting to consider senior-specific technology solutions
Though seniors are quite advanced in terms of technology use, they are still prone to the hazards of age like failing eyesight and hearing, diminishing agility (both mental and physical) and an increased need, at times, for a little more “handholding.”
Not only are there hardware and software add-ons for senior friendly computers, televisions or phones that make a senior’s life a little easier (larger buttons, simplified navigation), there are vendors who offer support staff trained to meet the specialized needs of seniors. These professionals offer a different level of care than a big name, busy mainstream solutions provider might provide due to hard line cost and profitability restraints.

If you’d like to find out more about avoiding common technology mistakes and instead how to make technology truly work for your senior living community, contact us!

11May2016

Can Resort Style Amenities Increase Occupancy?

Senior living communities have had to make adaptations for the new wave of baby boomers choosing where to live out their retirements today.  Now, seniors are looking for a community that is less nursing home and more cruise ship on land.  Retirement is an event to celebrate and a time of enjoyment, and seniors are looking for communities that embrace the challenge of providing a vacation destination living experience.  If increasing occupancy in your community is on your to-do list, take a look at some of the ways resort style amenities can help.

Some communities are leaping into the entertainment business and installing bars, movie theaters, or concert space as an additional perk.  Other communites place their focus on gourmet cuisine or elaborate dessert bars.  The only problem with making additions like these is that they can be expensive to implement.  Up front costs can be hard to procure if the community is already struggling to increase occupancy.
For this reason, revenue generating amenities for senior living are getting a lot of attention in the industry right now. And best of all, these amenities are very much in demand, easy to implement, and low to zero upfront cost to deploy.  These include things like senior TV and telecom services that seniors are likely paying for already.
Of course, you already know that TV, phone service and Internet connectivity is important to residents. But, even if you are already offering some arrangement of these services, you may be finding that you aren’t able to meet everyone’s expectations across the board. And hard as you try, catering to an individual resident’s technology needs every day strains resources you could be using elsewhere.
Resort style, wireless connectivity as a managed service for your community is a great solution to the tech problem facing senior living communities today.  Taking the technology headache off of your plate, a technology concierge is a resort style amenity that can show poetential residents how uniquely ready you are for their tech needs.  From programming remotes to connecting their devices, you can show seniors that you have their desires in mind and are willing to cater to them, making your community an obvious choice.
The post Can Resort Style Amenities Increase Occupancy? appeared first on CareConnect.
Source: New feed

Page 1 of 212

Login to your Account