27Jun2017

Technology Concierge & Single Source Solution Convince Wesley Woods To Change Course

“A near disaster.” That’s how Charles Leader, IT Director for Wesley Woods at New Albany, described every previous technology installation at senior living communities run by parent organization Methodist ElderCare (MEC).

Leader has been with MEC for more than two decades, and worked on each of those installations, which include everything from telephone and TV to Internet and emergency call systems for residents.

/Wendell Graves, Executive Director of Wesley Woods, echoed Leader’s concerns. “Between the installers and contractors and cable companies, it was always so difficult to deal with all of the entities we had to bring to the table. A lack of responsiveness by one could cause issues for others.”

Graves and Leader had resigned themselves to another demanding installation for Wesley Woods, a new senior community being built in the Columbus, Ohio area.

“I couldn’t believe there was a bundled product with such a wide scope – particularly one designed for senior communities.” – Wendell Graves, Wesley Woods Executive Director.

That’s when Dawn Schaffner, the COO of MEC, was contacted by Ray Essex of Data Talk Telecom about a solution that would allow them to work with one vendor for their entire suite of technology and entertainment solutions: CareConnect from ESCO Technologies, LLC.

Essex had heard a presentation by ESCO Technologies CEO  Jerry Grove at the annual IDeACOM conference and was immediately interested. And because he was a trusted local partner for MEC, Graves and Leader were interested, too.

Unfortunately, the general contractor for the new location had tentatively awarded contracts to a national vendor for TV, Internet and phone service, and to a local electrical contractor for cabling and nurse call systems.

But after a web presentation by ESCO, Graves and Leader were so impressed with the CareConnect concept that they contacted the general contractor, Corna Kokosing, who was also willing to consider CareConnect.

A few days later, ESCO presented its CareConnect solution to Graves and Leader and Corna Kokosing at the Data Talk offices.

Graves and Leader decided that CareConnect was the ideal solution for Wesley Woods at New Albany. “We had never seen a presentation like this before,” said Leader. “It never occurred to me that one company would handle all the different pieces I have to deal with.”

Graves was equally impressed. “I couldn’t believe there was a bundled product with such a wide scope – particularly one designed for senior communities.”

He was also impressed with the CareConnect Technology Concierge, a CareConnect employee who works onsite several days a week to help residents with everything from initial room setup to connecting a new computer.

“That has always been a problem in our communities,” said Graves. “Whenever there’s an issue, we have to get an IT person, or someone from Resident Services – whoever we can find. Now we can tell residents to make an appointment with the Technology Concierge.”

Approximately 30 days after their initial contact with ESCO, Wesley Woods at New Albany selected the CareConnect suite for its entire range of entertainment and technology solutions – TV, telephone, Internet and emergency call system.

“These things are an essential part of life, not just at senior communities but for everybody,” said Leader. “We have to get it right.”

Wesley Woods at New Albany is scheduled to be completely open in 2017.

26Jun2017

ESCO Technologies Names Drew Allgeier To Head New TechConnect Business Services Division

Liberty Township, OH – ESCO Technologies, LLC, announced it is hiring industry veteran Drew Allgeier to lead the company’s new TechConnect division, devoted to providing local technical support services to senior living properties across the country.

TechConnect builds on ESCO’s experience with the award-winning CareConnect managed services solution, the only integrated entertainment, communication and life safety suite designed specifically for the senior housing market. “As a managed services provider in the senior living space, we’ve seen firsthand the tremendous opportunity to help these communities and organizations by keeping their infrastructure up and running 24/7,” said Lou Lindsey, ESCO’s Vice President of Sales and Marketing.

Lindsey noted that ESCO’s CareConnect solution is known for its unique Technology Concierge, an ESCO employee who works onsite at senior communities, helping staff and residents with setup and day-to-day issues related to CareConnect phone, TV, Internet and wireless calling systems. “TechConnect is a timely and logical extension of our CareConnect portfolio. There’s a growing demand for rapid response technicians, as well as routine IT integration work like cabling or device installation and replacement.”

Allgeier brings 20 years of sales, operations and channel development experience to the ESCO team. Prior to joining ESCO, he was the Executive Director and GM of Contingent Technology Solutions, a Comcast Business Company. “I am absolutely delighted to be joining the ESCO team,” he said. “They have a reputation for delivering innovative products and providing outstanding service, and I’m excited about the opportunity to build upon and extend that legacy.”

Allgeier said his primary responsibility as head of TechConnect will be “to offer our clients the ability to put a field technician onsite at a moment’s notice, anywhere in the country, when ‘smart hands’ troubleshooting is required.”

According to Lindsey, TechConnect will allow ESCO to expand its service offering to existing customers, while also growing market share by scaling ESCO’s ability to deliver superlative service and extremely attractive service level agreements.

“Whenever you need a tech onsite to repair, replace or report, we want you to know that ESCO is ready to respond rapidly, and we are very excited for Drew to lead the charge,” added Lindsey. “We anticipate additional announcements in the near future as we broaden the scope of services and make them available to our channel partners as well.”

 

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